Welcome to ViceWears! We value your satisfaction with our products and want to ensure a smooth return and refund process. Please read the following guidelines carefully:

30-Day Return Policy

We have a 30-day return policy, starting from the date you receive your item. To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition as when you received it.
• It should be unworn or unused, with tags still attached.
• You must provide the receipt or proof of purchase.
• Customers are responsible for covering the return shipping cost.

How to Request a Return at ViceWears

We understand that circumstances may arise where you need to request a refund. To streamline the process, please follow these steps:

1. Sign into Your Customer Account:

   • Visit the Vicewears website.
   • Click on the "Sign In" option located at the top right corner of the page.
   • Enter the email address you used when making the purchase and your password.

2. Navigate to Your Order History:

   • Once signed in, locate and click on your customer account.
   • Look for the "Order History" or a similar section.

3. Select the Order to Refund:

   • In your order history, find the specific order for the item you wish to return.
   • Click on the order to open the details.

4. Initiate the Return Process:

   • Within the order details, look for an option like "Make a Return" or "Request Refund."
   • Click on this option to start the return process.

5. Choose Reason for Return:

   • You will be prompted to choose a reason for the return. Select the most appropriate reason from the provided options.

6. Provide Additional Information (if required):

   • In some cases, you may need to provide additional details or comments about the return. Fill in any required fields.

7. Submit Your Return Request:

   • Once you've selected the reason and provided any necessary information, look for a "Submit" or "Request Refund" button.
   • Click on the button to submit your return request.

8. Wait for Approval:

   • Our team will review your request and notify you of the approval or rejection of your refund. This process may take a short period.

9. Receive Return Shipping Label and Instructions (if accepted):

   • If your return is approved, you will receive a return shipping label and detailed instructions on how and where to send your package.

10. Send Back the Item:

    • Follow the provided instructions to package and ship the item back to us. Make sure to use the provided return shipping label.

11. Monitor Refund Status:

    • After we receive and inspect the returned item, we will notify you of the refund status. You can also monitor the status in your customer account.

12. Receive Refund:

    • If approved, the refund will be automatically processed to your original payment method within 10 business days.

If you encounter any issues during this process or have additional questions, feel free to contact us at infovicewear@gmail.com. We appreciate your cooperation and aim to make the refund process as smooth as possible. Thank you for choosing Vicewears! 

Damages and Issues

Inspect your order upon reception. If you discover any defects, damages, or receive the wrong item, contact us immediately. We will evaluate the issue and work towards making it right.

Non-Returnable Items

Certain items cannot be returned, including:

• Perishable goods (e.g., food, flowers, plants)
• Custom products (e.g., special orders, personalized items)
• Personal care goods (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases

We do not accept returns for sale items or gift cards.

Exchanges

For a faster resolution, return the unwanted item. Once accepted, make a separate purchase for the desired item.

European Union 14-Day Cooling Off Period

If your merchandise is shipped into the European Union, you have the right to cancel or return your order within 14 days, without justification. The conditions for return are the same as our general return policy.

Refunds

Upon receiving and inspecting your return, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed within 10 business days to your original payment method.

If more than 15 business days have passed since approval, and you haven't received your refund, contact us at infovicewear@gmail.com.

Thank you for shopping with Vicewears. We appreciate your understanding and cooperation with our return and refund policies.